Goals Based Financial Planning has established this Online Privacy Policy so that you can understand the care with which we intend to treat your Personal Information.


Personal Information means any information that may be used to identify an individual, including, but not limited to, a first and last name, a home or other physical address, an e-mail address or other contact information, whether at work or at home. In general, you can use the Goals Based Financial Planning website without telling us who you are or revealing any Personal Information about yourself.


If you choose to provide us with your Personal Information on the web, we may transfer that Information, within Goals Based Financial Planning, but the information will be held within the UK, in accordance with the General Data Protection Regulation 2018. In no case is data shared or sold to, any third party.


We may collect and process information about you through various means, including, in the course of carrying out work for you (or your business), via our website (e.g. on our ‘Contact Us’ page), by email or other electronic correspondence, by telephone, by external events (e.g. at client events and/or other meetings or events either hosted or attended by us or through providing our services or operating our business.


The personal data you give to us may include your name and title, contact information, including telephone number, postal address and email address. It may also include your employment details, photographic identification, National Insurance number, financial details such as bank account details and income and expenditure, assets & Liabilities and in certain circumstances, data relating to health (including disabilities) and ethnicity and other ‘special category personal data’.


Cookies and Other Tracking Technologies


Some of our web pages utilise "cookies" and other tracking technologies. A "cookie" is a small text file that may be used, for example, to collect information about web site activity. Some cookies and other technologies may serve to recall Personal Information previously indicated by a web user.


Most browsers allow you to control cookies, including whether or not to accept them and how to remove them.


You may set most browsers to notify you if you receive a cookie or you may choose to block cookies with your browser, but please note that if you choose to erase or block your cookies, you will need to re-enter your original user ID and password to gain access to certain parts of the web site. Tracking technologies may record information such as Internet domain and host names; Internet protocol (IP) addresses; browser software and operating system types; clickstream patterns; and dates and times that our site is accessed. Our use of cookies and other tracking technologies allows us to improve our web site and your web experience. We may also analyse information that does not contain Personal Information for trends and statistics.


To protect your privacy, we have adopted the following principles:




Where Goals Based Financial Planning collects Personal Information on the web, we intend to post a purpose statement that explains why Personal Information will be collected.




You may choose whether or not to provide Personal Information to Goals Based Financial Planning. The notice we intend to provide where Goals Based Financial Planning collects Personal Information on the web should help you to make this choice.


If you choose not to provide the Personal Information we request you may be unable to fully utilise the services provided by Goals Based Financial Planning. If you chose to have a relationship with Goals Based Financial Planning, such as a contractual or other business relationship or partnership, we will naturally continue to contact you in connection with that business relationship.




Wherever your Personal Information may be held within Goals Based Financial Planning, we intend to take reasonable and appropriate steps to protect the Personal Information that you share with us from unauthorised access or disclosure.


Access / Accuracy


To the extent that you do provide us with Personal Information, Goals Based Financial Planning wishes to maintain accurate Personal Information. Where we collect Personal Information from you on the web, our goal is to provide a means of contacting Goals Based Financial Planning should you need to update or correct that Information. If for any reason those means are unavailable or inaccessible, you may send updates and corrections about your Personal Information to and we will make reasonable efforts to incorporate the changes in your Personal Information that we hold as soon as practicable.


Children’s' Privacy


Goals Based Financial Planning website is not structured to attract children. Accordingly, we do not intend to collect Personal Information from anyone we know to be under 16 years of age.




We are committed to privacy and support current industry initiatives to preserve individual privacy rights on the Internet. Protecting your privacy on-line is an evolving area and this website will constantly evolve to meet these demands


If you have any comments or questions regarding our Online Privacy Policy, please contact us at We will address any issue to the best of our abilities as soon as possible.


Your Consent


By using this web site, you consent to the terms of our Online Privacy Policy and to our processing of Personal Information for the purposes given above as well as those explained where we request Personal Information on the web.


Terms of Use


Access to and use of this site, 'this site' being defined as the content made available via this website is provided by Goals Based Financial Planning subject to the following terms of use.


Jurisdiction for use


The guidance and/or advice contained in this website is subject to UK regulatory regime and is therefore restricted to consumers based in the UK. Accordingly this site is intended for use by those who can access it from within the UK. By using this site you agree to be legally bound by these terms, which shall take effect immediately on your first use of this site.


Governing Law


This site is governed by the laws of the country of the UK within which you reside and any dispute or action arising out of this site shall be determined in accordance with such laws.




Goals Based Financial Planning may change these terms at any time by posting changes online.

If you do not agree to be legally bound by all the following terms please do not access or use this website.




This site's content, including the information, names, images, pictures, logos and icons regarding or relating to Goals Based Financial Planning and its products and services, is provided "AS IS" and on an "IS AVAILABLE" basis without any representations or any kind of warranty made (whether express or implied by law) to the extent permitted by law, including the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.


Accuracy and Validity


Whilst we take all reasonable steps to ensure that the information contained within these pages is accurate and up-to-date, Goals Based Financial Planning does not warrant that the functions and information content contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs. It is your responsibility to ensure that your computer is virus protected.




Under no circumstances will Goals Based Financial Planning be liable for any of the following losses or damage (whether such losses were foreseen, foreseeable, known or otherwise): (a) loss of data; (b) loss of revenue or anticipated profits; (c) loss of business; (d) loss of opportunity; (e) loss of goodwill or injury to reputation; (f) losses suffered by third parties; or (g) any indirect, consequential, special or exemplary damages arising from the use of this site regardless of the form of action.


Third Party Websites


This website may also contain hypertext links to websites operated by third parties. The responsibility for the operation and content of those websites shall rest solely with the organisation identified as controlling the third-party website and will be governed by separate terms and conditions. Goals Based Financial Planning provide links for convenience but the inclusion of any link does not imply endorsement in any way of the site to which it links. Goals Based Financial Planning is not responsible for the accuracy of the information contained within the sites.


Financial Ombudsman Service


Naturally, we strive for excellent service at all times. However, should you feel you have been misadvised and we are unable to resolve this, you have the right to make a complaint to the Financial Service Ombudsman. You can call them on 0800 023 4567, email or visit their website


CSR Planning Ltd trading as Goals Based Financial Planning is authorised and regulated by the Financial Conduct Authority registration number 750069.


Goals Based Financial Planning is a registered Trademark of CSR Planning Ltd.


Goals Based Financial Planning| St. George's Works, 51 Colegate | Norwich | Norfolk | NR3 1DD

Tel: +44 1603 859480 |

CSR Planning Ltd trading as Goals Based Financial Planning is authorised and regulated by the Financial Conduct Authority registration number 750069.

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